Support

We’re here to help.

Contact Us

For any questions, issues, or feedback — email us directly. We respond within 24 hours.

Common Questions

How do I connect my bank account?

From the Home screen, tap "Connect your bank" and follow the Plaid prompts. Your login credentials are never shared with VAULT — Plaid handles the connection securely.

Is my financial data safe?

Yes. All data is encrypted in transit and at rest. We use read-only bank access through Plaid — we can see your balances and transactions but cannot move money. We never sell your data.

How do I cancel my subscription?

Open the iPhone Settings app → tap your name → Subscriptions → VAULT → Cancel Subscription. You'll retain access until the end of your billing period.

How do I restore a purchase?

Open VAULT → tap Upgrade → tap "Restore purchases" at the bottom of the screen.

How do I delete my account?

Go to Settings → scroll to the bottom → tap "Delete Account." This permanently removes all your data from our servers.

How is my Wealth Velocity Score calculated?

Your score is calculated from your income, savings rate, investment activity, debt levels, and financial trajectory. Connect your bank to get a score based on real data rather than estimates.

Privacy

Read our full Privacy Policy to understand how we handle your data.